Bob Lefsetz on What the Book Biz Can Learn From the Music Biz

The Lefsetz Letter should be required reading for everyone in the publishing industry. Sure, it focuses mostly on the music biz but so much of what Bob Lefsetz has to say is highly applicable to the world of book publishing. The podcast interview below features Bob's wisdom on topics like what the book publishing industry can learn from the music industry, discoverability, where he believes the book industry is heading and whether anyone can knock Apple of the top of the mountain.

Dear XM: No Means No!

Xm Boy, this guy was right.  I finally decided to cancel my XM radio subscription and I had to jump through countless hoops over the past couple of hours. As the other blogger notes, there's no way to terminate the service via the XM website.  You have to do it on the phone.  And if you want to see just how screwed up XM is right now, call their 1-800 number and see how long it takes to talk to an actual human being.

I figured out a trick to help speed things up though.  I called earlier tonight and went through the phone menu options to cancel and gave up after spending almost 30 minutes on hold.  I grabbed dinner and came back for round two.  This time I chose the option to activate a phone, not cancel an account.  It was still a 10-15 minute wait but it did the trick...or so I reality, the fun was just beginning.

My first conversation was with a woman who spoke broken English and asked me to verify my name, phone number, address and account. She also wanted to know why I'm canceling and I told her it's because (a) there are too many commercials on the talk radio stations, (b) the music channels seem to be recycling the same stuff even more frequently than they did originally and (c) several channels are now deactivated over the weekend, including a few I used to listen to late at night on Fridays and Saturdays. 

She was courteous enough and said she needed to transfer me to a different department.  I asked her if I was going to be put on hold for awhile and she said "no" and that she'd be on the line with me.  In fact I wound up on hold again for another 7-8 minutes and she periodically checked in to see how I'm doing.

Next up, broken English-speaking woman #2.  She asked what she could do for me.  I asked her if she happened to speak at all to the first woman about my account.  She humbly acknowledged that yes, the first one told her I wanted to close the account.  She then asked me to verify all the things the first woman had me verify.  Frustrating, but at least it seemed like I was getting closer...

Representative #2 also kept telling me about all the great new services I can expect when the Sirius merger is complete.  I told her there's nothing she could say that would cause me to change my mind.  She decided she was up for the challenge and offered me 3 more months at $4.99/month.  I said no.  She chuckled and then changed the offer to 3 more months totally free.  Again I declined.  I think she finally realized she had met her match; after all, just how bad does a customer want to leave you when they turn down 3 free months?!

She said I'm paid up through September 18th.  It doesn't matter though as I've already packed up the receiver as well as all the cords and antennas and put it all in a drawer.  I seriously doubt I'll go back.  I finally realized I'm better served by the thousands of songs on my 80-Gig Zune.  Farewell, XM...

Andy Beal Interview on BlogTalkRadio

Radically_transparentAndy Beal is the co-author of our recently-released title Radically Transparent, a book that shows you how to monitor and manage your online reputation.  Although you can find all the relevant facts about the book via that link provided in the previous sentence, there's another great way to learn more about it and Andy himself: Check out the audio interview Andy recently did with John Havens of BlogTalkRadio (BTR) (streaming link here and MP3 download link here).

If you're looking for a way to extend your platform you owe it to yourself to check out BlogTalkRadio.  I interviewed Alan Levy, their CEO and co-founder here a few months ago and shed some light on what they're doing to help authors promote their books.  Andy Beal's interview is an excellent example of what's possible with BTR's service.  I just wish Amazon (and the other online retailers) would figure out how to automatically integrate this information on their product pages.  If I'm considering a book purchase it would be nice to have access to more in-depth information and insight from the author in an audio format like this.

I was on the road last week but I understand my copy of Radically Transparent is waiting for me at the office.  I can't wait to dig into it and learn new ways of tracking my own online reputation as well as the reputations of the various brands and imprints my group publishes into (e.g., Sybex, WROX and Wiley).

BlogTalkRadio Interview with Alan Levy

BlogtalkradioBlogTalkRadio is a service that hit my radar earlier this year and I keep hearing more and more about them.  I got curious and decided to explore it a bit further to see what BlogTalkRadio (BTR) might have to offer authors and publishers.  Fortunately for me, Alan Levy, CEO and co-founder of BlogTalkRadio agreed to an interview for my blog.  Here's what Alan had to say:

JW: What's the market need that BTR aims to serve?

AL: It terms of function we're focused on the audio market, but our sweet spot is in allowing people to interact in real time with technology that allows people listening to a live audio stream to call in via their phone and chat with hosts/guests.  Since hosts can use text chat to communicate as well, and mix in pre-recorded mp3's to a live stream, the experience for listeners is the same as when they listen via terrestrial radio.

However, our chief value in terms of market need is in building community. In just over one year, our thousands of hosts/publishers have produced more than 35,000 segments. Notable guests on the network have included Presidential candidates, Academy Award winners, top selling authors and many more. A complete list can be found here.

JW: What sort of equipment does someone need to create their own talk show on BTR?

AL: A computer to program their shows (takes about two minutes to put in a title, pull down a menu to pick a time, etc.) and any type of phone to host their shows.  Listeners can listen online or via their phone to the live shows or listen in demand via a flash player which resides on the hosts blog or RSS into Itunes, Google Reader, etc. There is no download required for the host, listener or guest.

JW: What are some of the common characteristics shared by the most popular talk shows that your service hosts?  What makes them successful?

AL: The characteristics match terrestrial radio or any other form of major media network, which is what we are.  (We call ourselves The Social Broadcast Network).  Our most successful hosts pick a specific niche to focus on, know their topic inside out, are personable/funny/edgy (or a combination of these) and deliver consistent, high-quality shows on a regular basis.  Take our political director, Ed Morrissey (here's his show). Ed's got an extremely popular blog and well respected for his views on Republican/Right issues.  He's gotten John McCain on his show (three times), John Kerry, Fred Thompson, and Rudy Guiliani.  These are top people (and potential Presidents) chatting in an environment where anyone can call in.  That's a powerful medium and our audience knows that (as Ed's numbers show).

JW: You mentioned in an e-mail message to me that BTR is doing a lot with book authors.  Can you share some of the specifics there, what's working and what techniques authors could use on BTR to expand their platform and communicate with their readers?

AL: First off, many authors can't afford a lengthy book tour.  We offer them a "virtual book tour" where they can interact with a live audience while sitting at their desk at home.  Plus (like all of our shows) the archive (mp3/audio file) of the show is available within half an hour after the show is recorded and they get a podcast feed.  This provides authors a series of shows that are available online, 24/7 for readers to get to know their work/voice in a way that instantly builds rapport you can't get from a rear book jacket.

The live element is also great for promotion and contests.  Authors can offer their books at a 10% discount if listeners enter in a pin code just while the show is live and so on.  Having both live and archived shows provides great incentive and opportunity for reader interaction.

Finally, publishers are always looking for innovative ways for their authors to promote their books.  By using our White Label product (our technology on their sites with their branding), they can promote their content, reintroduce successful books to the public and build a community around their authors. There are plenty of advertising and sponsorship opportunities for the publisher and their authors as well.

JW: Individual author talk shows are interesting, but what could we be doing from the publisher/marketer side to tap into the potential of BTR?

AL: Great question and thanks for asking!  We have created a co-branded "Stations" for publishers on the BTR website.  As our site generates millions of unique page views a month and an ever-growing demographic/user base, Stations allow publishers to create their own community on BlogTalkRadio.  This will operate like the rest of our site (live calls that are archived, etc.) but feature the Publisher's branding to increase our visitor's awareness of their books/authors.  We can also individualize sponsors/advertisers for their Station and insert customized audio, pre-roll ads in the archived shows. Authors can also be included in BTR's program guide under their unique category (i.e. sports, politics, etc) to provide additional exposure to the author and publisher. Finally, while publishers cannot post an Amazon book jacket on their website, there is no such restriction on BTR to post the book jacket on the author's profile page.

Publishers know that typical book buyers go to Amazon online or Barnes & Noble in person.  So any way to enhance the publisher brand and build reader interaction with their authors is essential.  By creating a co-branded Station (on our site or off), Publishers can create a unique community around their brand and generate book sales while enhancing the visitor/reader experience.

P.S. -- Here's a link to a PDF you can download called "The Digital Podium" which talks about BTR's Virtual Book Tour platform.

Sprint's Ambassador Program Rocks

SprintAfter almost 2 months of free Ambassador service from Sprint I have to admit that I'm hooked.  I'm dreading that day in September when Sprint ends my 6-month trial.

What's so great about it?:

The phone -- I love the form factor of the M610 they sent me.  It's small enough to slip into any size pocket and not too small so that it's easily lost.  It's also loaded with features.

The music -- I've been an XM subscriber for about a year now and figured I wouldn't get much use out of the Sirius service in this phone.  Wrong.  Not only do I use it almost as much as my XM device, it's much more reliable and portable than the XM player.  Yes, the channel selection is limited and yes, there are still the occasional skips as the signal synchs, but it's still a great part of the overall service.

The GPS -- I've never had a cellphone with GPS built into it before but boy is it handy!  The updates as you're driving probably aren't as precise as a dedicated GPS device, but it's definitely "good enough" (and then some) to help you find your way.

The camera -- Yeah, it's only a 2-megapixel camera, but it's not so much the quality of the photos as the rapid uploading and e-mail capabilities of the network that get my attention.  I've used the camera on a couple of trips now and e-mailing the pictures is not only easy but extremely fast.

Finally, there's the overall service.  I've tested this in Indiana, New York, New Jersey and Florida.  The results: great signal strength and very clear audio.

It really makes me wish I wasn't already signed up for another year or two for my family's cellphone plan at Cingular...  (Btw, Cingular has been an excellent carrier for my family over the last 3 years, and much, much better than the experience I had with Verizon!)