Embracing the subscription economy
I'm about halfway through a terrific book called Subscribed, by Tien Tzuo. I highly recommend it for anyone interested in disrupting an existing business or creating a completely new one. The author was an early Salesforce employee and used to be their chief marketing officer as well as chief strategy officer, so he obviously knows a thing or two about subscription models.
The overall premise covered in the book, where more customers are shifting from owning to renting products, isn't exactly new, but the author provides countless thought-provoking examples and visions of a subscription-based future. Here's a wonderful example:
But just imagine what would happen at the next Apple keynote if Tim Cook announced a simple monthly Apple subscription plan that covered everything: network provider charges, automatic hardware upgrades, and add-on options for extra devices, music and video content, specialty software, gaming, etc. Not just an upgrade program, but Apple as a Service.
If you dismiss this logic because you can't imagine your products or services in a SaaS-like subscription model, consider this:
Here's the secret we use -- tease out the service-level agreement that sits behind the product [or service]. It works for everything. So instead of a refrigerator, it's the guarantee of free, cold food. Instead of a roof, maybe it's a guaranteed source of solar energy. Instead of excavators, it's the expeditious removal of a certain amount of dirt.
There's an added dimension to consider here as well: the community engagement you have the opportunity to develop and lead. The author points out that, "loyal newspaper subscribers are willing to pay for enhanced experiences." My local paper, for example, is working hard to create an insider program featuring access to community-oriented products and services which serve as add-ons to the core subscription. Over time, it's easy to see where the original product simply becomes one of many elements of a more robust subscription. In short, you're forced to think more about the solution and experience while focusing less on the individual product.
I hope you'll take the time to read Subscribed and consider how it affects your own business segment as well as the broader consumer experience.