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2 posts from February 2019

Disrupting and improving communication with machine learning

The topic of artificial intelligence (AI) is generating a lot of buzz these days and it's often difficult separating fact from fiction. For example, what are the most interesting AI applications today and where is the technology heading tomorrow?

I recently started reading a good book on the topic called Prediction Machines, by Ajay Agrawal, Joshua Gans, and Avi Goldfarb. Prediction Machines offers a solid overview of AI fundamentals while also providing plenty of real-world examples. One of my favorite examples is Grammarly, a tool to help improve written communication. Here's how the authors describe the service:

Grammarly achieved these corrections both by examining a corpus of documents that skilled editors had corrected and by learning from the feedback of users who accepted or rejected the suggestions. In both cases, Grammarly predicted what a human editor would do. It goes beyond the mechanical application of grammar rules to also assess whether deviations from perfect grammar are preferred by human readers.

Years ago there were a few grammar-checker software products that tried to solve the problem the old-fashioned way, with brute force. They certainly helped fix a lot of grammatical errors but they often didn't produce the results you'd get from a good human editor.

I'm using the free Grammarly service, both as a standalone app and as a Chrome plug-in, so this article was made better thanks to Grammarly. I'm also going to let Grammarly have a look at some of the documents I write at work.

There's a danger in all of this. Google has dumbed us down, making us over-reliant on their search and map services, for example. I spend less time thinking about the best route and instead simply plug the address into Waze and let it tell me. The same thing could happen with Grammarly where my writing skills decline as I get lazy and rely on the service to fix my errors. My plan is to stop and think about each correction Grammarly recommends and do my best to avoid making the same mistake again but we'll see...

I hope you'll try out the Grammarly service as well. If you're interested in where AI is heading, be sure to read Prediction Machines and think about how this rapidly changing technology is likely to impact your business and your job.

Where are all the must-have Alexa skills?

Is it me or is Amazon's Alexa loaded with nothing but gimmicky skills? I like audio news streams as much as the next guy but where are all the amazing skills this platform should be offering by now? I wrote earlier about a use-case publishers and content consumers could get excited about but the capabilities I outlined then are still nowhere to be found.

My various Alexa devices are great at streaming music. The Echo Show I got for Christmas sits on my nightstand and randomly shows photos from my collection. It's a rather pricey, over-engineered picture viewer and alarm clock though. A few months ago I bought an in-car Alexa device but soon realized it doesn't add much value beyond what I already get from my phone's podcast app paired via Bluetooth.

Speaking of phones, the Alexa platform seems to be where the app stores were in the early days of both the iPhone and Android devices. Come to think of it, it's still pretty hard to find new, useful apps amidst all the clutter. If you're like most people, you have dozens of apps on your phone but you probably only use a few of them on any given day. At this point in the life of Alexa I thought we'd see at least one or two can't-live-without-it skills but I can't think of a single one.

I'm still extremely bullish on voice UIs and I believe the future is bright for publishers who are willing to transform their content for delivery on them. That process becomes a lot easier as the text-to-speech services continue improving, btw, and I recommend we continue experimenting with skills and capabilities.

I'm guilty of adding to the clutter as I'm working on a skill for an audio version of my website. Amazon makes it sounds simple enough but I ran into a snag about 10 minutes into the process. I've run out of time today but I'm going to see if I can troubleshoot and take my skill live soon. I encourage you to do the same; even if your new Alexa skill isn't a game-changer, it's important to immerse yourself in the process and stay on top of this important platform.