Joe Wikert's Digital Content Strategies

Screwpulp: An exciting new startup (that I'm part of!)

One of the benefits of my previous job is that it brought me much closer to the content startup community. I've met a lot of outstanding organizations but one that really grabbed my attention is a self-publishing startup called Screwpulp. I mentioned them briefly in an earlier article after I introduced them at an investor event in Memphis.

What's so special about Screwpulp? First of all, it's the people. I've spent time with each of the founding members of the company and I'd stack them up against any other startup team I've met. Every single one of them is extremely passionate about what they're doing and how Screwpulp is positioned to help reinvent publishing. Their passion is highly contagious. Also, none of them come from the publishing industry, so they're not caught up in "the way things work" and they feel no obligation to stick with the status quo. In short, they're the classic startup set out to break all the existing rules.

That leads me to the second point about what makes Screwpulp so special: the concept. Yes, there are plenty of startups out there catering to the self-publishing market, but Screwpulp recognizes that most authors don't have a platform. So rather than make the mistake of pricing the author's book too high and then wondering why it doesn't sell, Screwpulp initially sets the price at zero, uses scarcity to create a sense of urgency and takes the price up as demand increases. Very cool.

I love what Screwpulp is doing and I look forward to helping them become wildly successful. That's why I've agreed to join the team as an advisor. To learn more about the Screwpulp platform be sure to watch the investor pitch CEO Richard Billings made last week in Memphis.

Direct sales and community building

If you’ve been anywhere near publishing recently, you’ve probably been hit by the shrapnel of an exploding business model, a narrowing distribution network, or mind-numbing cutbacks. It’s fashionable for people who aren’t pouring their daily energies into words and stories to compare the changing ebook environment to the music industry. But it’s different.  Much more simple and complex at the same time. And I believe--even without gulping down an alcoholic beverage--that publishers and authors can come out on top when the dust settles.  

But it will require change. And partnerships. And innovation. We need to do what great authors do--draw readers in by telling an intriguing story and getting them involved. But this time it won’t be just into a book, but into the industry itself.

I’ve sat on both sides of the table, both as an author and an executive in the publishing industry. So I’m constantly viewing the future through the lens of a win/win scenario, where authors/publishers and readers thrive. And I believe that direct sales and community-building are an important first step. Having direct relationships and building audiences are instrumental to publishers controlling their own future. So let’s take a quick look at both...

Direct Sales

I recently had a conversation with a VP at a major publishing house and he/she said, “We’re not interested in direct sales. We have partners and retailers who do the selling for us.”  

Sensing that we were not speaking the same language, I asked a few poignant questions:

“Are you interested in having the contact information for anyone who buys your book?" 

“Well, yes.”

“Are you interested in better understanding the reading habits and preferences of your readers?”

“Yes”

“Are you interested in developing a number of creative marketing, sales, and promotional opportunity for your authors?”

“Of course.”

“Then you are interested in direct sales.”

As we began discussing further, we both realized there is a difference between building a direct sales channel and joining a direct sales channel. For the most part, “building direct sales” has been synonymous with “a publisher acting like a retailer and going direct.” In my opinion, publishers should not be interested in this type of situation. It is expensive, wrought with technical complications, and limiting for the end consumer. At a time when most publishers are pruning their teams, it is simply not a good strategy to tackle more with less. Moreover, readers accustomed to robust digital storefronts are not going to hunt down books at separate publishers.

But joining a direct sales channel is different. If a publisher can be part of a larger retail ecosystem but still enjoy the benefits of gathering contact information and staying connected to the end reader, it is the best of both worlds. Publishers can extend their reach from content acquisition all the way to consumption and feedback. Likewise, consumers can visit one location and find all the content they desire.

Direct sales is about visibility and transparency into the sales and consumption of a book. And who doesn’t want that? At BookShout!, we are making this a reality today. Working less like a traditional retailer and more like a retail portal and ecosystem, we are aggregating publishers together and allowing them direct access to the end reader. This includes allowing publishers to export contact information, create innovative marketing campaigns across social channels, and build author platforms.

Community Building

Seth Godin calls it “building your own tribe”. Others refer to it as “growing your audience.” Regardless of the terminology, community building is about bringing like-minded readers together and facilitating a discussion. 

Did you notice that I said “facilitating”, not “controlling?” Some of the most successful audience builders I know understand that growing an audience is like throwing a great party. Make sure there is enough food, the right music, a place to congregate, and a topic to discuss. Then stand back and just keep the conversation going. The community will strengthen as others step up and manage the discussions. Influencers will begin to emerge. People want to belong, and content communities allow for this.

We don’t all agree that the Yankees are a good team, but we all agree that word-of-mouth referrals are gold. When a friend recommends a great book to me, I’m ten times more likely to buy it than if I’m being sold by a third party. When we build audiences around verticals, brands, and authors, we can help passionate people share their experiences. Plus there is the added benefit that a growing tribe creates noise, which in turn, continues to grow the tribe exponentially. All of these things begin to move the needle on sales.   

Amazon didn’t buy Goodreads because they had an extra $150M+ lying around. They bought it because of the community aspect and the ability to tie these rabid readers closer to the buying experience. At BookShout!, we specifically built our platform around letting people create communities, what we call “circles.” We believe that if an author, publisher, brand, or book can establish its own community, they can better facilitate conversation, which in turn, develops more sales and marketing possibilities. It’s a self-sustaining ecosystem that can feed itself.

One thing is certain--you won’t get it right the first time. Building a direct channel and an audience is an iterative process. Give yourself the right to pivot, change directions, try new things, create micro-genres, and start conversations. We certainly don’t have it all figured out at BookShout! but we are actively listening so we can continuously improve. The one thing you can’t do is nothing. If publishers and authors do nothing, nothing will be all that’s left.

This article was written by contributor Jason Illian. Jason is the Founder and CEO of BookShout!, an innovative reading platform that empowers publishers/authors and builds community around books.  BookShout! is working closely with publishers and authors to re-imagine the future of books.

Bringing democracy back to digital

By exposing us to diverging viewpoints, fostering dissent, broadcasting scientific discoveries, and stretching our imagination beyond its sensory frame, books have promoted the rise of our modern social conscience. The many societal and technical revolutions of the 20th century have often been ascribed to a unique combination of readily available literature and high schooling rates.

High-speed printing presses, global distribution, and the excellent editing work of our forebears, enable publishers to sell authoritative, if slightly outmoded, versions of classic works for a few pence a pop. These inexpensive books are the WD-40 of the publishing world: they find their way into the most unlikely places, eating away at the grime of mindless entertainment. Comfortably purchased by all, they require no special treatment. They are forgotten on commuter trains, picked up on park benches, handed out as tokens and prizes, thrown away without remorse — and saved by the dustman.

It was initially hoped that digital publishing would precipitate the fall of prices, without affecting the margins of publishers: provided authors hand out clean digital documents, the costs involved in editing, proofing and laying out a work decrease dramatically. Part of the savings can then be passed on, benefiting both seller and purchaser. We can even distribute books for free over the Internet, in essence the largest, most egalitarian lending library in the world.

Yet, in our enthusiasm, we may have collectively forgotten how tall a barrier we were erecting between the reader and the text. While printed books exist in and of themselves, old-worldly, generous, and inefficient, digital books must be accessed through a reading device, be it a computer, a tablet, or a phone. In effect, one requires costly tools to economise: the reading apparatus, access to a network, charging facilities, etc. One must also defend an attractive gadget against theft — for the tablet, unlike the book, holds universal appeal.

In our technical circles, access to a basic reader is a given. How expensive can these unmarked, outdated pseudo-smartphones be? They can run a web browser and access Project Gutenberg… To many, they are out of reach. And even if they were handed out by well-meaning librarians, they could not be charged easily, or used everywhere without fear of assault. In many regions of the world, including parts of Europe and North America, they would be useless bricks, deprived from the essential companionship of a cell tower or Wi-Fi router.

Certainly, computers are available in public places, including libraries. But how comfortable should we be, as a society, with asking the poor to register at a central government-run place to access knowledge that used to be free?

Whether by design or accident, free reading has, so far, been a right in modern society. Wonderful and convenient as it is, our current all-digital distribution model has failed to carry on this fundamental tradition. As digital publishers, we must examine ways to restore it, of putting random books back into random hands.

This article was written by contributor Francois Joseph de Kermadec

Earned Attention: More than a stack of paper

As an industry I think we're getting weary of all the various "rich content" experiments and products floating around these days. I have to admit that most make me want to yawn and move on to the next item in my email inbox. Too many of them feel like a Frankenstein project where elements are grafted onto a traditional book and there's a giant bolt sticking out of the neck.

Every so often one actually grabs my attention. Ironically, the latest one is called Earned Attention. I first watched the video embedded below and was curious to learn more about it. Here's a quote from the video foreword that really resonated with me: 

Attention is the ultimate currency. It is the ultimate scarce resource. It is the only commodity that matters.

How true. And even more so in the publishing world these days. We're all talking about discovery and rising about all the noise. If you can truly earn the attention of your target audience you're clearly doing something right, and "earn" is the key word here. 

Here's another quote from the end of the video below:

A book that you never actually finish.

I'll bet that's a turn-off to a lot of people. Most of us just want to read a book from start to finish and be done with it. Every so often though you want the book to be a part of an ongoing stream of information. That's how I view Earned Attention. It's one of those products that should continue feeding your brain with more insight, long after you read the last word of the printed book.

I'm looking forward to digging into this one. My only disappointment is that the accompanying apps are for iOS only. As an Android convert I've decided this is the worst six-word sentence I've ever read:

Available for iOS (Android coming soon)

I see that sentence far too frequently. I guess I'll have to dig out that first-gen iPad of mine and see if I can use the app there.

Earned Attention case video from ENERGIZE on Vimeo.

LinkedIn as publisher

I'm drawn to LinkedIn now more than ever before. The rate of connection requests I've been receiving there has also been accelerating over the past few months. Maybe it's due to all the uncertainty of the publishing industry but I think there's more to it than anxious job seekers.

There are all sorts of terrific publishing groups on LinkedIn where opinions are shared and discussed. A good example is our TOC LinkedIn group; check out the stats here. We're rapidly approaching 20K members. If you're not a member you're missing a great deal of terrific industry banter.

You may have heard of LinkedIn's recent acquisition of Pulse. Although Pulse isn't my favorite news platform it's probably in my top five. It's the combination of LinkedIn and Pulse that intrigues me though.

LinkedIn has always been a great place to network with others in your industry. Adding a dedicated content service like Pulse is smart and I believe it's just the first step in LinkedIn's goal of becoming a publisher. Well, I'm not sure they'd consider "publisher" as one of their future roles but that's basically where they're heading.

Lifelong learning is important today and it's only going to be more important tomorrow. We've all had to adapt and grow professionally more than our parents had to. Our children will be asked to grow and adapt more than we've had to. As LinkedIn becomes the Google of job and career search you can bet they want users to spend as much time on the site as possible. What better way to do so than to offer a variety of self-improvement and professional development content for all those lifelong learners? Looking for an entry-level accounting job? Here's content explaining the 10 most under-appreciated features of Excel. Want to become a better salesperson? Here's a piece on how to close the deal. You get the idea.

Just as Google recently bought Frommer's to feed travel content into their search engine I fully expect LinkedIn to sign more deals to acquire rights to job training, career development, professional certification, etc., content. Some of the material will be written exclusively for LinkedIn but a lot could be redeployed from books.

So although they won't publish books, just like Google isn't publishing Frommer's books, look for LinkedIn to add more and more content to their service. And if you're a publisher (or author) with a rich set of career and professional development content you should consider reaching out to LinkedIn to see if your content might be a good fit on their platform.

Direct sales of ebooks in multiple languages

O'Reilly has long been a leader in fostering community and building a direct sales channel. This week we took the next step in enhancing the customer's direct buying experience by offering German editions for many of our ebook titles. Take a close look at the bottom of this screen shot:

I grabbed that image from the search results for "Windows 8" on our website this morning. If you click on the English title you'll see this screen:

You can either buy the English language version from here or click the Deutsch link in the bottom right corner and this edition is displayed:

We're in the process of adding more German titles to our online catalog and you can expect to see other languages added in the future as well.

Why is this significant? As I've said before, I believe every publisher needs to build a direct channel so they aren't overly dependent on other retailers. I'm not suggesting a direct channel replaces other retail channels but it's a very important extension that helps publishers establish a relationship with their customers, learn from the data generated and create even better products in the future. By adding other languages to the assortment we're making it easier for anyone around the globe to find the O'Reilly content they want on one site. And, of course, it's all being delivered with the multi-format (EPUB, mobi & PDF), DRM-free approach pioneered by O'Reilly.

Pre-publication samples

This one has been nagging at me for years and I'm amazed none of the major ebook retailers offer a solution. I'm talking about the ability to pre-order an ebook sample prior to publication. Today I received a bulk email from Eric Metaxas, author of Seven Men, telling me the book is "now available." His team either pressed "send" prematurely or they just want us to pre-order today. The print book doesn't release till tomorrow and the ebook doesn't come out till a week later. (Btw, why is a publisher delaying the ebook's release by a week? That's such out-dated thinking.)

I don't want to buy the ebook today but I'd love to request the sample when it's available. The ebook isn't released for eight more days so the sample obviously won't be available till then either. The chances of me remembering to check back next week and request the sample are close to zero.

So why not add a button that lets me pre-order the sample now? You don't have to send it to me now, but have it sent to me on April 30 when the ebook releases. How hard is that? More importantly, how many sales have been lost because this sample pre-order button doesn't exist?

Lessons for all PR professionals:

1. Never send the email blast saying the book is available the day/week before it actually is available.
2. Tell your publisher to make sure the ebook is available the same day as the print book, not a week later.
3. Tell your publisher and/or retail partner to implement a sample pre-order button for all ebooks. Better yet, make the ebook sample available on your own website, in all formats (EPUB, mobi, PDF), before the book releases anywhere else. What do you care if it gets out in to the wild and everyone shares it? It's called "establishing a direct channel with your customers", and it's a good thing to do.

P.S. -- The reason I'm on Metaxas' mailing list is because I read his amazing book Bonhoeffer a year or so ago. If you haven't read it, I highly recommend it. It's one of the most inspiring books I've ever read.

Why Paperight should be distributing your content

The opening statement on Paperight's "about" page says it all:

Paperight turns any business with any printer and an Internet connection into a print-on-demand bookstore.

This isn't just about distributing content through copy shops though. Paperight helps make content available in the developing world. That's why Paperight was named "Most Entrepreneurial Startup" from TOC's Startup Showcase in February. They're opening an entirely new channel and serving the needs of readers who might otherwise never have access to this content.

That's also why O'Reilly recently signed an agreement with Paperight. We're thrilled that Paperight is distributing our content and I want to encourage you to sign up with them as well. You can learn more about the Paperight/O'Reilly distribution deal here.

Please take the time to learn more about Paperight and get your rights team in contact with them.

Author (R)evolution Day videos now available

If you missed TOC's first Author (R)evolution Day you missed a lot. Cory Doctorow kicked things off and more than 20 speakers followed with terrific presentations on marketing, audience development, choosing service providers, and my favorite topic, data.

The room was filled throughout the day and we know there were countless others who wanted to be there but simply couldn't make it. That's why we recorded the entire event. You'll find more than 5-1/2 hours of Author (R)evolution Day programming in this $19.99 video product. Cory will be pleased to know there's no DRM or other irritating technology restrictions on this content. In true O'Reilly fashion, we trust you as our customer and want you to have the flexibility of either streaming or downloading all the video to your computer.

If you're an author searching for marketplace success you'll definitely want to purchase this video collection. Let us know what you think about the programming for our first Author (R)evolution Day and stay tuned here for more information on future events.

Why I created a Flipboard magazine

Flipboard recently announced the ability for anyone to become a publisher on their platform. Within two weeks 500,000+ magazines were created. I created one of those and I'd like to tell you why.

Before I do that though, let me tell you how you can get my Publishing 2020 magazine. Since Flipboard isn't available as a web-based app (which is a shame) I can't just embed a link to the magazine. Here's the link Flipboard provides, but it's nothing more than a short note saying my magazine exists and to download the Flipboard app and search for "Joe Wikert" to find it. That's not the best approach so let's hope they make it easier to share magazines down the road.

Now let's talk about "why." I've said before that I'm accessing my RSS feeds less and less. I switched from Google Reader to Zite for awhile but that wasn't always the best option either. I still love to see what others in the industry find interesting though, mostly by reading what they're reading.

Twitter kind of addresses this but I find it very difficult to focus on one person's point of view via tweets. It's everyone's stream of consciousness coming at you all at once. Even with the best filters in place it always feels like you're drinking from the fire hose. And every tweet has a shelf life of seconds at best. The Flipboard interface encourages a deeper dive and even though it's presenting much of the same information it doesn't come across as having a short shelf life.

As fun as it can be to abbreviate and get creative, Twitter's 140-character limit gets in the way at times, right? I see Flipboard magazines filling a nice, comfy space between Twitter and blogs. I read articles throughout the day and some of them are tweet-worthy. But the best deserve more commentary or context than I can squeeze into 140 characters. That's where a Flipboard magazine comes in. The majority of the articles I'm adding to my Publishing 2020 Flipboard magazine also include my thoughts about the piece. Annotations are an important element of the Flipboard magazine model but, unfortunately, the Flipboard user interface makes them hard to see. That's another item I hope Flipboard fixes in an app update.

My last point has to do with my addiction to the magazine called The Week. It's one of the last magazines I still subscribe to in print (mostly because it's not available as an Android app...yet). If you're not familiar with it, The Week aggregates the best news stories and adds some commentary. It's like reading the Cliffs Notes for all the major newspapers, magazines, and websites. I'd like to think that in some small way my Flipboard magazine is doing the same for the publishing industry.

My goal is to give the publishing community another resource for industry news and analysis, all delivered conveniently and elegantly via the Flipboard interface. I hope you'll sign up and let me know what you think. Also, if you feel I've overlooked an important article, send me a link so I can read and add it to the magazine.