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    © 2013, Joseph B. Wikert
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« Thoughts on eBook Pricing | Main | Rethinking Samples »

March 19, 2012

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Comments

Doug

It's not the number of readers that keep B&N from having a lot of reviews: it's a reader-review system that verges on useless — you only get to write one paragraph — and which arbitrarily rejects reviews without indicating the reason for the rejection. Here's a thread on the B&N forums:
http://bookclubs.barnesandnoble.com/t5/Community-Room/Review-system-is-fouled-up/m-p/1282231

ColleenLindsay

Agreed. B&N needs to up the game in its customer UX and buying experience. I find myself shopping on Amazon and then making the purchase at B&N.

Even Sony has a great weekly newsletter of new releases and interesting new books. I kept waiting for something similar from B&N.

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